In a similar vein, the expression "empty innovation" seems quite relevant to the topic of your post. Along with critiquing Big Tech's shortcomings in this regard, it's encouraging to see people asking better questions about the role and value of innovation in society more generally. Take for example, Rachel Coldicutt's recent post on "What good is innovation if it doesn’t work for everyone?" - https://www.promisingtrouble.net/blog/innovation-for-everyone